In the app
Open Settings, Privacy and data, then Delete account and data. Account, profile, chat, memory and non-mandatory data are deleted after confirmation.
Without access to the app
Email info@lentita.com with subject “Account deletion request”. We may request proportionate identity verification.
Timing
Requests are completed within the period required by applicable law. Backups rotate out within 90 days.
Subscriptions
Account deletion does not automatically cancel a subscription. Cancel it first from the Web App customer portal available in Settings.
Data deleted
- Identity and sessions.
- Onboarding and astrological profile.
- Stored chat, memory and briefings.
- Non-mandatory plan references.
- Provider data where applicable.